Background

Because of the limitation in the Fiori UI of executing returns, it is suggested to use WebGUI – VA01 (App) to create return sales order with free of charge LUMF BOM during the order creation.

 

Environment

Relevant App will be based on S/4HANA Cloud 1911.

 

Procedure

1. Log on the system and as a “RETURNS_REFUND_CLERK”.

2.      Afterwards choose the App “Manage Customer Returns” under “Customer Returns” Tab to continue the process.

2. On the “Manage Customer Returns”  screen, choose the button “Go”, then the existing return order list will be displayed as below:

3. Choose a return order from the list, and a pop-up window appears, then you can get the WebGUI – VA01 link, here we will choose the link “Create Customer Return” to create our return order.

Note: if the link “Create Customer Return” does not exist on the screen, choose the button “More Links” to define the screen. We recommand you choose “Select All” when defining link list, and choose the button “OK” .

 

 4. The WebGUI shows on the screen, then input Order Type, Sales Organization, Distribution Channel, Division, then choose the button “Create with Reference”.

Example data:

Order Type: CBAR (Accelerated Return – pre-delivered by SAP). ( if you’ve already created your specific order type, please use it).

Sales Organization: 1010

Distribution Channel: 10

Division: 00

5. A pop-up screen will be displayed to input the reference order number. Maintain the Free of charge LUMF BOM’s order number in the “Order” field, then choose “Item Selection”.

 

6. Currently only the physical relevant parts of the sales kits could be taken over into the ARM. Choose the sub-item for the return process during the order creation, then choose button “Copy”.

7. Maintain the return data in the document. Use the function “Incompletion log” via path: More -> Edit -> Incompletion Log to maintain the order.

      

       

     8. In the incompletion log, choose all the selection, and choose button “Complete Data”, system will guide you to maintain the missing data.

10.  

     9. After all missing data is maintained successfully, system will pop up an information “Document is completed”, then you can choose the button “Save”.

1110.    You will get your specific return order number in the right bottom of the page.

     

Chinese Version:

    

背景

考虑到在Fiori UI界面做退货有局限性,我们建议在订单创建过程中使用WebGUI-VA01(App)来创建带有免费LUMF BOM的退货销售订单。

 

环境

相关操作主要基于1911版本的S/4HANA Cloud

步骤

 

1.      “RETURNS_REFUND_CLERK”用户角色登录系统。

2. 选择App “管理客户退货”。

3 .  在“管理客户退货”界面,点击按钮“执行”,现有的退货订单列表如下:

4 从列表中选中一个退货订单,然后会出现一个弹出窗口,选中“创建客户退货”来创建退货订单。

注释:如果“创建客户退货”链接不存在,选中“更多链接”来定义链接清单。我们推荐勾选“全选”,然后点击“确定”。

5          WebGUI界面输入订单类型,销售组织,分销渠道,产品组,然后选择“依照参考创建”。

示例数据:

订单类型CBAR(加速退货- SAP预配置提供)。(如果您已经创建好特定的订单类型,也可以使用)

销售组织1010

分销渠道10

产品组00

6. 在弹出窗口中输入参考订单号。在订单栏输入免费的LUMF BOM订单号,然后选择“项目选择”。

目前,在ARMAccelerated Return Management加速退货管理)业务流程中只有销售套件里可以库存移动的部分能退货。在创建订单过程中,选择退货流程的子项目,然后选择按钮复制

8维护文档中的退货数据。通过“不完整日志”功能来维护订单,路径:更多->编辑->不完整日志

E5F8C8A2.PNG

在不完整日志中,勾选所有选项,然后点击“完成资料”,系统会指导你维护缺失的数据。

10    所有的缺失数据填完之后,系统会出现提示“文档完整”的信息,此时点击“保存”按钮。

 

11 页面右下角会显示特定的退货单编号。