In SAP S/4HANA Cloud, customer return flexibly supports different kinds of return scenarios. By function, mainly include:

Returnables Return

·        Scope item: BDW

Lean Return

·        Scope item: BDD, 2VO

Advanced Return

·        Scope items: BKP, 1Z3, 3TE, 3QD, BDT and 2F4

Compared with Lean return, advanced return functionality manages returns business transactions with greater efficiency and transparency, recommend to use advanced return functionality to manage your return process.

Below lists main features of return scope items for your reference, which helps you to better understand and choose appropriate processes to realize your return business:

Scope Item

Description

Organizational Structure

Customer Type

Material Type

Return Order Type

Highlights

BKP

Accelerated Customer Returns

Sales organization and receiving plant locate under the same company code

Domestic customer

HAWA/KMAT

CBAR

General advanced return process: Not only record material-return-in-own-stock (external supplier) process, but also track subsequent refund activities: Compensate customers with money or replacement material

1Z3

Accelerated Third-Party Returns

Domestic customer

HAWA

CBAR

Material is directly returned to external supplier from customer, seller compensates customers with money or replacement material, meanwhile, supplier refunds seller with money

3TE

Return Order Processing for Non-Stock (Service) Material

Domestic customer

NLAG/SERV

CBAR

Advanced return process aims at non-stock / service material

3QD

Accelerated Third-Party Returns from Seller to Supplier

Domestic customer

HAWA

CBAR

2-tier advanced return process: data exchanges via Idocs between seller system and supplier system

BDW

Returnables Processing

Domestic customer

LEIH

CBG0/CCLN

Three returnables return variants:  * return starting with pallet return order (CBG0)   * Direct return w/o order reference * Billing of returnable materials which were not returned

BDT

Intratat Processing

Foreign customer

HAWA

CBAR

Generate Intrastat declarations to collect information from enterprises regarding trade between European Union (EU) member states.

2F4

Intercompany Process for Customer Returns

Sales organization and receiving(supplying) plant locate under different company codes

Domestic customer

HAWA

CBAR

Manage customer returns and refunds using affiliated plants. It integrates customer processes with intercompany processes. Material returned to the affiliated plant is internally credited.

BDD

Customer Returns (Lean Return)

Sales organization and receiving plant locate under the same company code

Domestic customer

HAWA

CBRE

Only focus on the process of material physical return in seller's stock from a known customer

2VO

SAP EWM Integration - Customer Returns

Domestic customer

HAWA

CBRE

The process starts with the creation of a return order and a return delivery in the SAP S/4HANA Cloud system. The delivery is after transferred to SAP Extended Warehouse Management (EWM). In SAP EWM, goods receipt is posted for the delivery and warehouse tasks are created to put the received goods back to the warehouse. The process ends with the confirmation of the warehouse tasks.

 

 

 

客户退货范围项目汇总

 

SAP S/4 HANA Cloud灵活客户退货支持各种退货场景。根据功能,主要包括:

可退回物料退货

·        范围项目:BDW

精简退货

·        范围项目:BDD, 2VO

高级退货

·        范围项目:BKP1Z33TE3QDBDT 2F4

与精简退货相比,高级退货管理退货业务交易的效率更高,更透明。建议使用高级退货功能管理退货流程。

以下列出了退货相关范围项目的主要特性,以便您更好地理解退货业务、选择合适流程,实现退货业务。

项目范围

描述

组织结构

客户类型

物料类型

退货订单种类

亮点

BKP

客户快速退货

销售组织与收货工厂属于同一公司代码

国内客户

HAWA/KMAT

CBAR

一般高级退货流程:不仅含有记录物料退货至自有(含外部供应商)库存的流程,同时跟进补偿客户金钱或替换物料的退款后续活动

1Z3

第三方快速退货

国内客户

HAWA

CBAR

物料直接从客户方退至外部供应商,卖方补偿客户金钱或替换物料;同时,供应商向卖方退款

3TE

非库存(服务)物料的退货订单处理

国内客户

NLAG/SERV

CBAR

针对非库存/服务物料的高级退货流程

3QD

从卖方到供应商的第三方快速退货

国内客户

HAWA

CBAR

双层退货流程,通过卖方系统与供应方系统的Idocs交换数据

BDW

退货物品处理

国内客户

LEIH

CBG0/CCLN

可退货物品退货的三种情况:*以托盘退货订单 (CBG0) 开始的退货 *无订单参考的直接退货 *未退回物料的开票

BDT

内部统计处理

国外客户

HAWA

CBAR

生成内部统计申报,搜集企业在欧盟成员国间的贸易信息。

2F4

客户退货公司间流程

销售组织与收货(供货)工厂属于同一公司代码

国内客户

HAWA

CBAR

使用联营工厂管理客户退货和退款。它集成了客户流程与公司间流程。退回联营工厂的物料将进行内部贷记。

BDD

客户退货(精简退货)

销售组织与收货工厂属于同一公司代码

国内客户

HAWA

CBRE

仅处理已知客户将实体物料退货到卖方库存的退货流程

2VO

SAP EWM 集成- 客户退货

国内客户

HAWA

CBRE

本流程始于SAP S/4HANA Cloud系统中退货订单和退货交货的创建。随后,交货流程转到SAP Extended Warehouse Management (EWM)系统。SAP EWM 对交货物品过账收货,并创建仓库任务,将接收的货物放回仓库。仓库任务确认后,本流程终止。