In this blog post you will get to know about Issues related to External Billing Document Request for credit memo.

 

Usually in sales process, where external billing document request is created, it is observed that below are the common issues faced by many customers

 

Ø  Credit memo has been cancelled, the ext. credit billing doc. request status has not changed

Ø  Error while creation of external billing document request for credit memo

 

Blog Applicability

 

SAP S/4HANA Cloud Release

2005

 

Target Audience

Business Users, Key Users, Consultants

Target Industry

Any

 

Business benefit

 

·       Faster resolution of external Billing request related issues

·       How System check the fields uploaded in excel and document types

·       Monitoring of status when cancelling credit memo – G2

·       Smooth processing by knowing such issues

 

Issue details

 

Ø  Credit memo has been cancelled, the ext. credit billing doc. request status has not changed

 

APP: Manage Billing Document Request

Create an external credit billing document request (BDRC) and invoiced it.

The corresponding credit memo (G2) is then created in the system.

Now cancelled the document to check if the status of the external billing document request (BDRC) changes from "invoiced" to "to be invoiced" status.

 

However, the status of the document is not changed when the credit memo is cancelled.

 

This caused an error and this behavior may lead the user to confusion because even though the credit memo has been cancelled, the status of the document is "invoiced".

 

Example – Dummy no to explain the issue

Open APP ‘Manage Billing Document Request’:

Create 3 different documents via uploading the file.

 

 

 

Application ‘Create Billing Document Request’

Created 3 billing documents for each billing document request and Application ‘Manage billing document request’ and check Document Status

 

 

 

 

Now Cancel billing document

 

 

Check Billing Document request status

                             

 

Now the billing document request (1000000008) will not be invoiced, error message already Fully invoiced

Application ‘Create billing document’:

 

Issue is with status update in the system.

 

Solution

This issue is fixed and will be update in 2008 release, meanwhile if possible, try to avoid such scenarios

Issue details

 

 

Ø  Error while creation of external billing document request for credit memo

 

Credit memo creation through External billing document API(SAP_COM_0176) using SOAPUI tool, getting error in Message Dashboard - Order Type CR not defined.

 

Customer wants to create external billing document request with document type CR.

 

In play load the document type is passed as

<SalesDocumentType>CR</SalesDocumentType>

<BillingDocumentRequestType>BDRC</BillingDocumentRequestType>

 

 

Solution

 

This issue is because system internally checks the document type G2 for credit memo

So, while uploading or data preparation example the sales document type needs to be passed G2 instead of CR.

 

Use the value G2 for the field SalesDocumentType in the API request to avoid such issues.

 

Refer - https://help.sap.com/viewer/03c04db2a7434731b7fe21dca77440da/2005.500/en-US/85faa648ad684764a5b2361b88ca074a.html

Related SAP Note / Links

 

https://help.sap.com/viewer/03c04db2a7434731b7fe21dca77440da/2005.500/en-US/85faa648ad684764a5b2361b88ca074a.html