Display Service Orders in the Service Orders Facet of the Find Technical Object App

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Functions

To increase operational service process efficiency, customers request a seamless service order history per technical object for all relevant roles working with this technical object. ​

As long as a technical object (including equipment and functional location) has been referenced in a service order’s header or any item, the service order is displayed in this technical object’s Service Orders facet of the Find Technical Object app. Both in-house repair orders and service orders are displayed as service order history​.

Note:

When displaying the Service Orders facet, you can click the service order ID to display the navigation link to navigate to the service order details.

You can navigate from the equipment or functional location in a service order to the Find Technical Object app. If you want to directly access the Find Technical Object app, assign the business catalog SAP_EAM_BC_TO_MW_MC.

The following figure shows an example Service Orders facet:

The following table lists the fields supported in the service orders displayed in the Service Orders facet:

Fields for Service Order Facet​

Display by Default​

Service Order

Yes​

Service Order Type​

Yes​

Life Cycle Status​

Yes​

Priority​

Yes​

Posting Date

Yes​

Created By​

​Yes

Created By User Description

Life Cycle Status Description

Priority Description​

Service Order Description​

Service Order Type Description

Technical Object​

Technical Object Description​

Technical Object Type Description

Authorization

Only user with corresponding authorization will be able to see the service order history in the Service Orders facet and be able to navigate to the service order details. ​

As long as the access right for service is granted, the complete service order history of this technical object will be displayed. ​

Additional data level authorization will be checked in service order navigation. Without corresponding data access right for a specific service order, the navigation link will be displayed as ‘No data found’​.