Tools to effect knowledge transfer post go live

[former_member588954]

I understand that one of the critical success factors is knowledge transfer post go live. I have also been made to understand that training is not knowledge so I am now wondering what is the difference between training and knowledge transfer. The tools to effect training are pretty obvious eg learning hub, learning rooms, customer community such as this one but the tools for knowledge transfer are not obvious.

Can someone assist to clarify?

[Gerard1 · Accepted solution]

Wellington,

Allow me a moment to challenge your opening assertion; it's a not knowledge transfer but adoption of the requisite practices that is crtical to success following go-live. The difference here's isn't vernacular, it's really about whether the 'penny has dropped' with respect to stewardship of the new system.

Successful adoption of S4HC is easy to spot:

i. The customer embeds the release cycle in its operations, meaning it's aware of what's coming and what this means in terms of opportunities (user, commercial, other) for them and obligations (regulatory, etc)

ii. The customer is introspective, asking questions such as 'how we can use existing capability to serve more customers, internal and external'

iii. The customer plays a role in influencing the future of the product and interacting with other customers

The tools, content and methods used to effect the above, are secondary. It starts with the commitment to do so. For the three points above, adoption is made possible with the content/tools you mention.

Regards,

Gerard

SAP Australia

[former_member588954]

Dear Gerard, your response was eye opening and having that mindset is working for embedding the solution practices into every day work habits.