Wellington Majora
Tools to effect knowledge transfer post go live
Wellington Majora · over 1 year ago · Question
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Wellington Majora

I understand that one of the critical success factors is knowledge transfer post go live. I have also been made to understand that training is not knowledge so I am now wondering what is the difference between training and knowledge transfer. The tools to effect training are pretty obvious eg learning hub, learning rooms, customer community such as this one but the tools for knowledge transfer are not obvious.

Can someone assist to clarify?

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