How to Raise Incident for S4 HANA Cloud related queries.?

[former_member613804]

Hi,

Can somebody help me out to know, how could i raise an incident for S4 HANA cloud related ERRORS? We encountered with couple of technical errors, wherein we want to raise the same with SAP. 

Would be of great help if someone could explain this in detail.

Thanks & Regards,

[former_member94298 · Accepted solution]

Log them with OSS (https://launchpad.support.sap.com/) using your S-User, just like you would for any SAP related error

[former_member534770 · Accepted solution]

Additionaly, you can also create support incidents for SAP with the CoPilot.

[former_member613804 · Accepted solution]

Thank You

[Amith_Nair]

Thanks to all Great Answers from ccsmith dirk.eyermann and they all qualify as best answers. I thought to add this point across as to how you identify the component for the issue that you're trying to raise which was discussed earlier in the community. you can find the information here:

https://answers.sap.com/questions/13242622/view.html

Thanks again!

Amith Nair

[former_member613804]

Thank you Amith

[former_member194778]

One way is to use the SAP CoPilot. Open SAP CoPilot in the Chat area and select "New Chat". Then Select "Add" (the plus button on the lower left corner) and "Create New Object". Now you need to select the Object "Support Incident". You will need an S-User ID for the creation of the Support Incident.

By the way you can also suggest a new feature the same way by selecting "Feature Request".

The other way is described in the help documentation of SAP S/4HANA Cloud: "Contacting Support"

https://help.sap.com/viewer/p/SAP_S4HANA_CLOUD

Best Regards, Dirk

[former_member613804]

Thank You