Email notification in PR validation workflow

[Former Member]

Hello,

I saw in the document "What's New in SAP S/4HANA Cloud 1811" that it is now possible to send an email notification to the recipients. But when I tried to manage this email template like any other template (for example, the email sent to a vendor after PO creation), I wasn't able to find an output type for the notification in order to link it to my template. Please not that there is a template called "template to inform task recipients" but I need to to know how to activate it.

Thanks in advance for your help.

Regards,

Malek

[James_Denning · Accepted solution]

Hi Malek,

You will find the relevent info here to setup the email notifcations for PRs.

Sourcing and Procurement - Manage Workflows for Purchase Requisitions at: https://help.sap.com/viewer/0e602d466b99490187fcbb30d1dc897c/1811.500/en-US/bacc21e14d6c4b0fbf53dca3...

BR,

James

[Former Member · Accepted solution]

Hi - for PO approval, we had to log an OSS note as the batch job which triggers the email, wasn't running correctly/at all but of course you can't check this without backend access. Might be worth consideration?

rgds

Irene

[Grecia_Cuellar]

https://blogs.sap.com/2018/07/02/email-notifications-for-pending-workflow-approvals-in-s4hana/

[Former Member]

Thank you all for answering.

I think the situation Irene described is the closest to mine because I had already followed all the steps in the links you sent but it didn't work.

I received an answer from SAP. I will tell you if it works.

Thanks again.

Best regards,

Malek

[former_member131691]

Hi Mario

The notifications are linked to the flexible workflow

The set up steps for requisitions and PO's is also documented in the scope items below

https://rapid.sap.com/bp/#/browse/scopeitems/18J

5.3 Set up Mail Notification for Purchase Requisition Workflow

https://rapid.sap.com/bp/#/browse/scopeitems/j45

5.1.3 Setup Mail Notification for Purchase Order Workflow

I checked in our internal system and setting this up as described in the scope items, the approver is notified of the pending PR/PO document. If it is not working for you after you check this, then perhaps as Irene suggested, you should open a ticket so it can be checked further

Kind regards

Brian

[Former Member]

Hi James,

Thank you for answering.

I have already done this but still, no email notification is triggered.

In this link it is indicated that a simple copy of the template (with the right scenario ID) should activate the functionality but this is not the case.

BR,

Malek

[James_Denning]

Hi Malek,

I would then suggest to check the setup is configured correctly.

Ref SSCUI 500196 - you can view the setup document for scope item 1LQ - this should also help

https://rapid.sap.com/bp/#/browse/scopeitems/1LQ

[former_member133155]

Hi Malek,

Do you still have the problem?