on 08-10-2018 9:31 AM
Hello,
I have entered a customer down payment with special GL indicator A.
I can see his balance in app Manage customer open line items with filter on special G/L transactions. We need to refund the down payment. I tried using app Manage automatic payments and enter free selection - Special G/L indicator but it still does not show up in the proposal.
Can we use this app to refund the money? What parameters should I choose in the payment proposal to see also the down payment from the customer ?
Thank you,
Bianca
Hi,
'Manage automatic payments' will pick up the Special G/L transaction provided all the details in mater data, line item and customizing (payment method, banks, etc). This including payment method customizing that permits special G/L indicators.
Without all these details at hand in forum I suggest to use 'Create Single Payment' app to pay back this incidental special G/L transaction.
Regards,
Marcin
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