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refund down payment back to the customer

Former Member
0 Kudos

Hello,   

I have entered a customer down payment with special GL indicator A.           

I can see his balance in app Manage customer  open line items with filter on special G/L transactions. We need to refund the down payment.  I tried using app Manage automatic payments and enter free selection - Special G/L indicator but it still does not show up in the proposal.             

Can we use this app to refund the money? What parameters should I choose in the payment proposal to see also the down payment from the customer ?         

Thank you,           

Bianca  

Accepted Solutions (1)

Accepted Solutions (1)

MarNow
Advisor
Advisor
0 Kudos

Hi,

'Manage automatic payments' will pick up the Special G/L transaction provided all the details in mater data, line item and customizing (payment method, banks, etc). This including payment method customizing that permits special G/L indicators.

Without all these details at hand in forum I suggest to use 'Create Single Payment' app to pay back this incidental special G/L transaction.

Regards,

Marcin

Answers (0)