I have entered a customer down payment with special GL indicator A.
I can see his balance in app Manage customer open line items with filter on special G/L transactions. We need to refund the down payment. I tried using app Manage automatic payments and enter free selection - Special G/L indicator but it still does not show up in the proposal.
Can we use this app to refund the money? What parameters should I choose in the payment proposal to see also the down payment from the customer ?