In CoPilot, we are able to log incidents direct with OSS. In practice, we would not really want most end users to be doing this. However, it would be hugely useful to be able to use CoPilot to allow end users to load support incidents. Are there any plans to open up APIs (or allow some sort of alternative mechanism - for example developing your own skills) to allow a CoPilot interaction to initiate the creation of a ticket in an incident management system (e.g. Service Now / Remedy / jira or similar)?
Any thoughts from SAP as to whether this is on the roadmap?