CoPilot - any plans to open up APIs

[former_member94298]

In CoPilot, we are able to log incidents direct with OSS.  In practice, we would not really want most end users to be doing this.  However, it would be hugely useful to be able to use CoPilot to allow end users to load support incidents.  Are there any plans to open up APIs (or allow some sort of alternative mechanism - for example developing your own skills) to allow a CoPilot interaction to initiate the creation of a ticket in an incident management system (e.g. Service Now / Remedy / jira or similar)?

Any thoughts from SAP as to whether this is on the roadmap?

[Amith_Nair · Accepted solution]

Hi Clare,

Attached document helps you find what are the current capabilities and what we can expect in the next couple of releases. 1905 release looks very promising as we have some Bot Integrations hub and Skill Builder envisioned. Here is a link to all: https://www.sap.com/products/roadmaps.html#pdf-asset=6aca593c-087d-0010-87a3-c30de2ffd8ff&page=9

I hope this helps you to shed some light on what to expect.

Thank you! Amith Nair

[former_member94298 · Accepted solution]

Amith - very iteresting - thanks!

Are the options available for Bot integrations and Skills Builder identical between S4HC and S/4 On Prem?

[Amith_Nair · Accepted solution]

Hi ccsmith

Yes they are equally applicable for both! Thanks! Amith Nair