Do you have transparancy into your end-2-end business processes? The ability to analyse your business processes and prevent blockages and bottlenecks can have huge impacts on true business KPI like "Days Sales Outstanding" for example.
Having real-time transparency and control into business process allow you to reduce and bottlenecks or process failures due to delayed or missing business tasks.
Making small changes in the way you operate you ERP system can really impact your effectiveness as a business.
I am looking to start a special interest group on this topic to analysis
If you would like to learn more and contribute to this area, then please reach out to me.
Customer Experience Improvement