Anna Rafter
Credit & Debit Memo Requests in Project Services - Both for standard billing and convergent billing
Anna Rafter · about 1 year ago · Question
Answered
Anna Rafter

Hi All,

We have been performing some tests on the project services processes. We have detected an important issue for which we’d need some help. When working with project services, by following the J14 Scope item, a walkthrough for ‘Sales orders processing’ is shown for a scenario related to project services.

When checking the process with further detail, we can see some limitations for which we think there might be a standard solution. There are two big scenarios when it comes to billing project services, the standard billing and the convergent billing described in scope item 1MC.

We have the following issues for the first scenario – Billing with billing type CI01:

  •  Credit Memo can be generated with billing document CM01 – But this does not cover the processes performed with a credit memo request
  1. Manual credit memo using document type CMR4 – Credit memos should be referenced to the original billing documents. In Spain a legal requirement is to upload the billing documents performed as a reference to an existing one as a ‘rectification’, specifying the original document which is being rectified. Therefore, the process defined in the J14 scope item does not seem to cover this legal requirement.
  2. Credit memo request with reference to a billing document – This solution should cover the requirements but there is no document type that covers this solution. Available document types are:
    1. CMR4 - Credit MemReq Manual
    2. CR - Credit Memo Request
    3. GA2 - Cred. Memo Rqt Ret.
    4. RK - Invoice Correct. Req
  •  Issues for the second scenario – Convergent billing with billing type CBD2:
  1. If the billing is created with billing type CBD2 à Sales document type CBD2 cannot be invoiced with billing type CM01.  Therefore, we cannot follow step “4.2.1.3 Create Credit Memo with Reference to Invoice” described in the test script of the scope item J14.
  2. Credit memo request with reference to a billing document – This solution should cover the requirements but there is no document type that covers this solution. Available document types are:
    1. CMR4 - Credit MemReq Manual
    2. CR - Credit Memo Request
    3. GA2 - Cred. Memo Rqt Ret.
    4. RK - Invoice Correct. Req
  3. Manual Credit Memo Request à Should not cover legal requirements as it is not linked to the original billing document.

Both issues stand as well for debit memo requests, which should be available in the system with reference to an existing billing document.

Could anyone shed some light on this matter? Firstly if 'credit and debit memo request' referenced to existing billings is on the roadmap or if it could be performed in any other way. Secondly, if a convergent billing is performed, how could we proceed with a rectification process?

Thank you in advance.

Best Regards,

Anna

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