Send Dunning letter via email

[former_member594392]

We can't send Dunning letters via email, we have set the correct email in Customer Master Data - Role and the correct email in Accounting Clerk in customizing.

What is the correct Procedure?

Regards

Thanks

[Devin_Good · Accepted solution]

Hi Maria,

Please check out the following document for setting up output channels and forms. https://support.sap.com/content/dam/SAAP/Sol_Pack/Library/Setup/1LQ_Set-Up_EN_XX.pdf

There is a section on setting up email channels.

Devin

[former_member264579]

Hello ,

Please Refer to the Accounts Receivable test script J59

https://rapid.sap.com/bp/#/browse/categories/sap_s%4hana/areas/cloud/packageversions/BP_CLD_ENTPR/S4...

and follow sections 2.5.1 Preliminary Steps - Define Accounting Clerk and 4.3.2 Manage My Dunning Proposals

[former_member730635]

we follow the same problem,

we define in configure your solution,

demain and sender email, but the sending still no working.

where can I define the email of the receiver?

[Anirban_Dutta]

Hi Luca,

Please check the Correspondence Tab in the Company code segment of the supplier/customer master data and maintain the email ID of the receiver in the field "Clerk's Internet Add" .

Regards,

Anirban